Refund Policy — s1ft

Last updated: September 12, 2026

You can get a full refund within 14 days from the date of purchase, no questions asked. You do not need to explain why, and there is nothing you have to do or avoid doing to stay eligible. Email us and we refund you.

1. The 14-Day Refund Window

Every s1ft license purchase is refundable in full for 14 days from the date of purchase. No questions asked. We do not ask for a reason, and we do not require one.

After 14 days, purchases are no longer refundable under this policy. If something is wrong with s1ft after that point, still write to us — we would rather fix the problem than lose you.

2. One-Time Purchase, Nothing to Cancel

An s1ft license is a one-time purchase, not a subscription. There is no recurring charge, no renewal date, and no plan to cancel. Nothing will be billed to you again, so you do not need to do anything to stop future payments.

If you request a refund, your license purchase is reversed. If you decide later that you want s1ft back, you can simply buy a license again.

3. How to Request a Refund

Email [email protected] and tell us you want a refund. That is the whole process. Adding your order number or the email address on your receipt helps us find the purchase faster, but we will look it up either way.

We usually reply within one business day and pass the request on to Paddle the same day.

4. Paddle Is Our Merchant of Record

Payments for s1ft are handled by Paddle, which acts as the merchant of record for your purchase. Paddle appears as the seller on your receipt and on your card or bank statement.

Because Paddle is the merchant of record, refunds are processed by Paddle and returned to the original payment method used at checkout. We cannot send a refund to a different card, account, or payment provider.

You can also contact Paddle directly about a purchase through their buyer support at paddle.net.

5. How Long a Refund Takes

Paddle issues the refund as soon as we pass the request on. How quickly the money appears depends on your bank or card issuer — typically 5 to 10 business days from the date the refund is issued. Some banks are faster, and a few take longer to post the credit to a statement.

If more than 10 business days have passed and you still do not see the refund, email [email protected] and we will chase it with Paddle.

6. Taxes

Any VAT, GST, or sales tax collected at checkout is refunded along with the purchase. Paddle handles the tax reversal as part of the same refund.

7. Contact

Questions about this policy, or about a purchase or refund, go to [email protected]. See also our Terms of Service and Privacy Policy.